When it comes to recruiting Customer Success managers the knack of being able to recognise intelligence, a competitive spirit, or a penchant for thinking outside the box in the shortlisting and interview process can be tricky. Jon Eyers, a Customer Success recruitment specialist, shares some useful tips to aid shortlisting and recruiting your next Customer Success manager. Shortlisting Customer Success Managers The Customer Success job market in the UK, with current low unemployment levels, [more …]
2017 Saas Recruitment Trends in the UK
We are pleased to report that the dynamic Saas recruitment market in the UK and Europe continues to evolve. This is driven in part by rapid technology changes, a highly competitive labour market and an increasing number of millennials in the workforce who embrace change and non-traditional recruitment methods. Here are some key trends we believe will continue to shape Saas recruitment activity in the UK in 2017… Saas Recruitment Business as Usual The uncertainty around Brexit hasn’t [more …]
Successfully Recruiting Saas Customer Success Candidates…
As Saas Customer Success roles continue to evolve and gain more prominence across organisations, the skillset required has become more complex. This means that Customer Success managers now require a mix of leadership, communication, analytical, selling, creativity and IT skills, plus the all-important ‘good cultural fit’. But finding candidates with the right balance of technical expertise and customer-facing experience can be tricky, and selecting the wrong candidate can cost time and [more …]